Customer Support Specialist
Remote - Work from Home,
India
Company Overview: TicketKart is a leading software company revolutionizing event ticketing solutions. We provide intuitive tools and innovative features to empower event organisers to create, manage, and promote their events seamlessly.
Job Description: We are seeking a proactive and customer-focused individual to join our team as a Remote Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our clients while also actively engaging in marketing efforts to promote TicketKart's products and services.
Key Responsibilities:
-
Marketing for TicketKart Product:
Develop and implement marketing strategies to promote TicketKart's products and services.
Create engaging content for various marketing channels such as social media, email campaigns, and online advertisements.
Collaborate with the marketing team to execute marketing initiatives and campaigns effectively. - Lead Generation and Conversion:
Identify potential leads through research, networking, and outreach efforts.
Engage with prospects to understand their needs and effectively communicate the value proposition of TicketKart's solutions.
Convert leads into clients through effective communication and relationship-building. - Follow-Up Calls with Clients:
Conduct follow-up calls with clients to ensure satisfaction with TicketKart's products and services.
Address any concerns or issues raised by clients and provide timely resolutions.
Build and maintain strong relationships with clients to foster long-term loyalty and retention. - Social Media Management:
Manage TicketKart's social media accounts, including content creation, scheduling, and engagement.
Monitor social media channels for relevant conversations and opportunities to engage with the community.
Respond to inquiries and comments from followers in a timely and professional manner. - Customer Support on Calls:
Provide prompt and effective support to clients via incoming calls, emails, and chat. o Troubleshoot technical issues and provide solutions or escalate to the appropriate team members as needed.
Ensure a positive customer experience by delivering exceptional service and exceeding expectations.
Responsibilities
- Provide exceptional customer service.
- Resolve customer inquiries promptly.
- Maintain accurate interaction records.
- Collaborate to improve customer experience.
- Troubleshoot customer issues.
Must Have
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with a positive attitude.
- Previous customer service experience is a plus.
- Basic computer skills.
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Work from Home
work from home with
flexibility.